Bank of Queensland Limited ABN 32 009 656 740 (BOQ) AFSL and Australian Credit Licence No 244616 subscribes to the Banking Code of Practice 2020. The Code regulates how we communicate with our customers and handle customer complaints, minimum standards of disclosure regarding our products and services and BOQ’s obligations to assist customers who may be experiencing financial hardship or other personal circumstances impacting their financial position. Compliance with the Code is monitored by the Banking Code Compliance Committee (BCCC), an independent organisation whose role is to ensure subscribing banks are honouring their commitments to customers as set out in the Code.
