We’re here to help
We recognise that problem gambling is an issue faced by a growing number of people in our community. When you tell us about your personal situation, we can offer help with controlling your spend on gambling and confidentially connect you with specialist external support and counselling services.
BOQ gambling restriction
Gambling activities can provide entertainment for many people. However, for some people gambling can become difficult to control, which may lead to financial hardship.
At your request, BOQ can apply gambling restrictions for a minimum of 6 months to your Visa debit card which will decline transactions that come to us for authorisation registered under the merchant category code ‘Betting/Casino Gambling’.
If you have a BOQ Credit Card, gambling restrictions are automatically applied to your card, which cannot be removed.
Apply a gambling restriction
To apply a gambling restriction to your Visa debit card, you need to:
- Visit your local branch or call our contact centre on 1300 557 272.
- Let our team member know that you want to apply a gambling restriction to your debit card. We’ll apply the restriction for you and discuss any other options to support you.
- You can ask us to remove a gambling restriction once at least 3 months has passed since it was applied. If you don’t ask us to remove it, the restriction will remain on your card.
Support is close at hand
While we can support you with your banking needs, you may wish to seek independent, holistic support for problem gambling. Gambling Help Online provides free, confidential support for anyone affected by gambling.