General enquiries

Our customer service team are here to help you with any question, from Internet Banking support, to activating your card or reporting a lost or stolen card.

Telephone

1300 55 72 72

8am – 8pm Monday – Friday AEDT
9am – 5pm Saturday AEDT 

  • Personal Banking (including lost or stolen debit cards)
  • Debit Card Activation and PIN management
  • Credit Cards
  • Changing contact details
  • BOQ app and Internet Banking
  • BOQ Finance 
  • Business Banking

Calling Internationally? phone the following number +61 7 3336 2420. This is a reverse charges number for use by callers outside Australia.

Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.

Outside of these hours and public holidays, you can call us for help with critical services including:

  • Reporting a lost or stolen card
  • Increasing a Visa Debit card limit for purchases
  • Reporting a fraud or scam
  • Emergency cash and card requests
  • Technical support and password resets to get you back on Internet Banking
  • Credit Card support
  • Visa Debit Card activation and Pin reset via the automated service

myBOQ mobile app

 

Telephone

1300 737 766

8am – 8pm Monday – Friday AEDT and 9am – 5pm Saturday AEDT (excluding public holidays)

Did you know?

  • For all general enquiries and matters relating to myBOQ, you can contact our dedicated support team via the in-app chat located in your myBOQ app (Profile > Help & Support > Contact us) 

Internet Banking

We recently upgraded BOQ Classic Internet Banking with a new look and feel.

Learn more about the latest Internet Banking updates here

Connect with the right help

Branch enquiries

If you're looking for a specific branch, contact details can be found via find a branch.

Locate us by SMS

SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode to 0448 267 267 (0448 BOQ BOQ).

You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.

BOQ does not charge for the use of this service.  It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.

SMS ATM Locator service

Text the suburb (eg. Paddington QLD) or postcode or your location to 0488 438 286 (0488 GET ATM) for your nearest ATM or 0448 BOQ BOQ (0448 267 267) for your nearest branch.

You'll then receive a text message with the locations of your nearest ATMs or branches straight away.

 

Branch network changes

BOQ transitions to corporate-owned branches

BOQ has announced we’ll be converting our Owner Managed Branch (OMB) network to corporate ownership. This means all our branches will be operated by BOQ, instead of a network of franchisees. This is expected to be complete by March 2025. Your BOQ products will stay the same, and there will be no immediate change to the way you bank with us.

Frequently asked questions

  • Why is BOQ making this change?

    This change will simplify BOQ’s business model so we can focus our attention and investments on continuing to improve the experiences we deliver for our customers. This includes uplifting our digital banking capabilities, which many of our customers have told us is important to them.

  • How will this affect the way I manage my banking today?

    There will be no immediate change to the way you manage your banking. You can continue to bank with your local BOQ branch as you do today. 

  • Will I still be able to bank at my local BOQ branch from 1 March 2025?

    As of 1 March 2025, you can continue to bank with BOQ as you do today. Over time, BOQ will continue to review its branch network in line with our customers’ banking preferences.

  • What will happen to the team members who work at my local branch?

    BOQ is working closely with its Owner Managers and their employees to support them through this period, including helping them identify potential opportunities across the Group. 

  • Will BOQ be able to maintain the same standard of personalised service?

    BOQ is committed to ensuring the branch conversion process is as seamless as possible for our customers, and that we continue to deliver the same exceptional service you have come to expect from us.

  • Will BOQ be closing branches?

    As we progress our digital transformation and our customers’ banking preferences evolve, we will continue to review and optimise our branch network. BOQ is committed to maintaining an appropriate physical presence in our key markets, recognising that branches remain an important part of the banking experience for some customers.

Branch closures

Check BOQ branches that have closed and learn how to continue banking with us.

We want to make sure that changes to our branch locations are as smooth as possible for you. You can find information below in our fact sheets, including some of the main reasons why we made the decision to close, as well as other ways you can continue to bank with us.