General enquiries

Our customer service team are here to help you with any question, from Internet Banking support, to activating your card or reporting a lost or stolen card.

Telephone

1300 55 72 72

8am – 8pm Monday – Friday AEDT
9am – 5pm Saturday AEDT 

  • Personal Banking (including lost or stolen debit cards)
  • Debit Card Activation and PIN management
  • Credit Cards
  • Changing contact details
  • BOQ app and Internet Banking
  • BOQ Finance 
  • Business Banking

Calling Internationally? phone the following number +61 7 3336 2420. This is a reverse charges number for use by callers outside Australia.

Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.

Outside of these hours and public holidays, you can call us for help with critical services including:

  • Reporting a lost or stolen card
  • Increasing a Visa Debit card limit for purchases
  • Reporting a fraud or scam
  • Emergency cash and card requests
  • Technical support and password resets to get you back on Internet Banking
  • Credit Card support
  • Visa Debit Card activation and Pin reset via the automated service

myBOQ mobile app

 

Telephone

1300 737 766

8am – 8pm Monday – Friday AEDT and 9am – 5pm Saturday AEDT (excluding public holidays)

Did you know?

  • For all general enquiries and matters relating to myBOQ, you can contact our dedicated support team via the in-app chat located in your myBOQ app (Profile > Help & Support > Contact us) 

Connect with the right help

  • BOQ Finance enquiries

    Phone: 1800 245 614

    Monday - Friday 8am - 5pm AEST excluding National Public Holidays

     

  • BOQ Specialist enquiries

    Phone: 1300 160 160

    Monday - Friday 8am - 8pm & Saturday 9am - 5pm AEDT excluding Public Holidays

  • Financial Difficulty Assistance and Natural Disaster support

    If you’re worried you can't pay what you owe, won't be able to manage your upcoming repayments, or you’re having difficulty meeting your repayments, please get in touch – we’re here to help. 

    For more information, please visit our Financial Difficulty Assistance page.

  • Feedback and Complaints

    Phone: 1300 55 72 72; or use our online Complaints or Compliments form. 

    We want you to tell us about your customer service experience, whether it be in branch, on the phone to one of our call centres or whilst doing business banking.

    Click here to view BOQ’s Feedback and Complaints page. 

  • Accessibility

    We try to make banking accessible to everyone.

    Accessible banking

     

  • I’ve been contacted by BOQ. How do I know it’s genuine?
    Verification

    Customer detail verification

    At BOQ, it is important to ensure that the personal information we have on file for our customers is accurate and current.

    In order to comply with legal requirements, BOQ is required to perform ongoing reviews of our existing customers on a periodic basis.

    We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal. 

    If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.

    • Call our dedicated team on 1300 012 700 or (07) 3022 5410 (Monday - Friday 8:30am to 5pm AEST)
    • If you are overseas call +61 7 3022 5410
    • If you are a Treasury customer call +61 7 3022 5415
    • Send a secure email via internet banking
    • Confirm your identity using online identity verification
    Lifecycle

    Client Lifecycle Team

    If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.

Branch enquiries

If you're looking for a specific branch, contact details can be found via find a branch.

Locate us by SMS

SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode to 0448 267 267 (0448 BOQ BOQ).

You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.

BOQ does not charge for the use of this service.  It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.

SMS ATM Locator service

Text the suburb (eg. Paddington QLD) or postcode or your location to 0488 438 286 (0488 GET ATM) for your nearest ATM or 0448 BOQ BOQ (0448 267 267) for your nearest branch.

You'll then receive a text message with the locations of your nearest ATMs or branches straight away.

 

Branch network changes

BOQ transitions to corporate-owned branches

BOQ has announced we’ll be converting our Owner Managed Branch (OMB) network to corporate ownership. This means all our branches will be operated by BOQ, instead of a network of franchisees. This is expected to be complete by March 2025. Your BOQ products will stay the same, and there will be no immediate change to the way you bank with us.

Frequently asked questions

  • Why is BOQ making this change?

    This change will simplify BOQ’s business model so we can focus our attention and investments on continuing to improve the experiences we deliver for our customers. This includes uplifting our digital banking capabilities, which many of our customers have told us is important to them.

  • How will this affect the way I manage my banking today?

    There will be no immediate change to the way you manage your banking. You can continue to bank with your local BOQ branch as you do today. 

  • Will I still be able to bank at my local BOQ branch from 1 March 2025?

    As of 1 March 2025, you can continue to bank with BOQ as you do today. Over time, BOQ will continue to review its branch network in line with our customers’ banking preferences.

  • What will happen to the team members who work at my local branch?

    BOQ is working closely with its Owner Managers and their employees to support them through this period, including helping them identify potential opportunities across the Group. 

  • Will BOQ be able to maintain the same standard of personalised service?

    BOQ is committed to ensuring the branch conversion process is as seamless as possible for our customers, and that we continue to deliver the same exceptional service you have come to expect from us.

  • Will BOQ be closing branches?

    As we progress our digital transformation and our customers’ banking preferences evolve, we will continue to review and optimise our branch network. BOQ is committed to maintaining an appropriate physical presence in our key markets, recognising that branches remain an important part of the banking experience for some customers.

Branch closures

Check BOQ branches that have closed and learn how to continue banking with us.

We want to make sure that changes to our branch locations are as smooth as possible for you. You can find information below in our fact sheets, including some of the main reasons why we made the decision to close, as well as other ways you can continue to bank with us.