There is no facility for the Bank to reverse an immediate Pay Anyone payment or an immediate Multi Payment after a receipt has been issued to the customer making the request.
For future-dated Pay Anyones and Multi Payments, and periodic Pay Anyones, you can amend the details of the payment on any date before the day the payment is due to be processed.
The following scenarios explain the process should you nominate an invalid account number or unintended account:
Invalid Account Number
If you nominated an account number which does not identify a valid account at the destination Financial Institution, the destination Financial Institution will return the funds to the originating BOQ account / credit card (because the account number nominated will not match any account number at that Financial Institution). The funds will be returned to your account within the same timeframe as for a valid transaction (i.e. Transaction +1 day, subject to the business day cut off times).
For example, if you requested a transaction on Tuesday after 5pm, the return would be credited to your account / credit card by Thursday or Friday (this is because the transaction was carried out after the 5pm cut off). If the request is made before 5pm the return would be credited to your account / credit card by Wednesday or Thursday.
Valid Account Number but not the Intended Account
If you nominated an account number that is valid but the payment is not intended for that account (or you have changed your mind for some reason), you will need to contact the Customer Contact Centre on 1300 55 72 72 or a branch to request the recovery of these funds. There is no guarantee that the funds will be able to be recovered from the recipient. For this reason, you must ensure that the payment details that you enter are correct.
You will need to provide us with the details of the original Pay Anyone payment (i.e. BSB, Account Number, Account Name, and Description) as well as the date and time of the request. There is a fee associated with this request. The timeframe for recovery of these funds depends on the destination Financial Institution.