The first BOQ Security Token will be issued free of charge for customers where there is only one user of the account. Where additional tokens are required for signatories to an account, a second BOQ Security token will be issued free of charge (this includes BOQ Security Tokens for delegated users where the delegated user is a signatory on the account).
A fee of $50 per token will be charged for:
- additional tokens (if your account has more than two users)
- BOQ Security Tokens required by any delegated users who are not signatories to the account
- replacement tokens where the originally issued token is lost or damaged (only applicable to the physical BOQ Security Token)
Any defective BOQ Security Tokens will be replaced free of charge (only applicable to the physical BOQ Security Token). The replacement fee will also be waived if you report your BOQ Security Token is stolen and you lodge a police report (only applicable to the physical BOQ Security Token).
The same fees and conditions apply for both business and personal banking customers.