BOQ Group Prepared to Assist Customers Impacted by Floods in Queensland and NSW
4 April 2025
The Bank of Queensland (BOQ) Group is ready to offer Special Relief Assistance to customers affected by the recent flooding in Queensland and New South Wales.
BOQ Group Executive, Retail Banking, Greg Boyle said: "We are dedicated to providing our customers with the necessary support and urge those impacted by the floods to seek financial assistance, if required.
“Our experienced hardship team is on hand to help customers across all our banking brands, including BOQ, BOQ Specialist, BOQ Finance, ME Bank, and Virgin Money.
“We provide a variety of practical solutions to assist during these challenging times, such as deferring repayments and restructuring loans, to help you recover.
“We encourage customers to contact us. The sooner you reach out, the quicker we can provide the support you need."
Existing customers needing assistance with financial hardship or insurance claims should visit the support pages for their respective BOQ Group banking brand.
Customers should also stay alert and exercise extra caution regarding unexpected calls or messages that appear to be from reputable organisations such as banks, telecom companies, or government agencies. For more information on how to prevent fraud and scams, visit boq.com.au/fraud-and-scams.
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Editor notes:
BOQ Media Relations: mediarelations@boq.com.au
