Enjoy all the benefits of your BOQ Card with Apple Pay on iPhone, Apple Watch, iPad and Mac. Using Apple Pay is simple, and it works with the devices you use every day. Your card information is secure because it isn't stored on your device or shared when you pay. Paying in stores, in selected apps and on participating websites has never been easier or safer.1
How to add your card
Adding your card to Apple Pay is simple. Here’s how to get started.
On iPhone, open the Wallet app and tap the “+” sign.
For Apple Watch, open the Apple Watch app on your iPhone and select “Wallet & Apple Pay,” then tap “Add Credit or Debit Card.”
On iPad, go to Settings, open “Wallet & Apple Pay,” and select “Add Credit or Debit Card.”
On MacBook Pro with Touch ID, go to System Preferences, select “Wallet & Apple Pay,” then select “Add Card.”
Watch how easy it is to set up Apple Pay
How to pay with Apple Pay
Apple Pay is the easier, safer way to pay in stores, in apps, and on the web with your iPhone, Apple Watch, iPad, and Mac. You can quickly check out using the devices you carry every day. Apple Pay is also the safer and faster way to pay online and in apps because you no longer have to create an account or fill out lengthy forms.
Paying in stores
To pay with Face ID, double-click the side button, glance at your screen, then hold iPhone near the reader. For Touch ID, hold your iPhone near the reader with your finger on Touch ID. On Apple Watch, double-click the side button and hold Apple Watch up to the reader.
Paying in apps and on websites
To pay in apps and on websites in Safari on your iPhone and iPad, select Apple Pay at checkout and complete the payment using Face ID or Touch ID. To pay on websites in Safari on your Mac, select Apple Pay and complete the payment using your iPhone or Apple Watch. On MacBook Pro, pay using Touch ID on the Touch Bar.
Use Apple Pay wherever you see one of these symbols
FAQs
Still have some questions? Let’s see if we can answer them for you now.
Apple Pay offers an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac. Simply tap your iPhone or Apple Watch at any contactless terminal.
For a step-by-step video, click here. Through a provisioning process, your BOQ Visa Debit Card and/or BOQ Credit Card can be added to use Apple Pay. You can choose to capture your card information with your iPhone or inputting the card information manually. Then, depending on the account Terms and Conditions set by BOQ, your identity may be verified through a one-time activation code or you may select the option to call the contact centre team.
iPhone or iPad: Go to Settings Wallet & Apple Pay on your iPhone or iPad. Tap default card, and then choose a new card. On iPhone, you can also open Wallet, tap and hold a card, then drag it to the front of your cards. Tap OK.
If you want to see which payment options are available, you can do so in the Apple Pay app. Both "Visa" and "eftpos SAV" options will draw funds from the transaction account linked to your BOQ Visa Debit Card.
You can use Apple Pay in stores wherever contactless payment (NFC) is accepted. You can also make in-app purchases and on websites in Safari where Apple Pay is available as a payment option.
Apple Pay requires an active internet connection for adding a card or provisioning. However, an active internet connection is not required to make in-store purchases.
Reversing a transaction made with Apple Pay is the same as a physical card. Please contact your merchant if you wish to request for a reversal or refund.
You may be asked to provide the last four digits of your Device Account number. To find this, select Settings ➡ Wallet & Apple Pay ➡ Card ➡ scroll down and view 'Device Account Number'. You can also find it in the Wallet app by selecting the card and tapping on the symbol with the 3 dots on the lower right hand corner and then scrolling down and view 'Device Account Number'.
All purchases made with Apple Pay can be returned according to the store’s policies. If you return an item paid for with Apple Pay, the store may require you to tap your device onto the payment terminal to complete the return. Store policy may require you to use the physical card also.
The last 10 transactions made with Apple Pay can be viewed within the Wallet app. Simply tap on your card in the Wallet app and tap ‘…’ (3 dot icon at the lower right hand corner of the wallet app), then tap the Transactions tab. Additionally, a real-time* push notifications with transaction details will be sent after each Apple Pay purchase.
*Real-time push notifications require an active internet connection.
Yes. Apple Pay allows you to make easy, and secure transactions in stores, in apps, and on the web.
When you add a Card to Apple Pay, information that you enter on your device is encrypted and sent to Apple servers. If you use the camera to enter the card information, the information is never saved on your device or photo library.
Apple decrypt the data, determines your card’s payment network, and re-encrypts the data with a key that only your payment network (or any providers authorized by your card issuer for provisioning and token services) can unlock.
Please contact our contact centre team on 1300 55 72 72 or visit your local BOQ branch. Our friendly team will be able to assist. Your physical card can still be used.
If you turned on Find My iPhone on your device, you can suspend Apple Pay by placing your device in Lost Mode instead of immediately cancelling your cards. If you find your device, you can re-enable Apple Pay. You can also go to your Apple ID account page to remove the ability to make payments with the credit and debit cards that you were using with Apple Pay on the device.
Yes, eligible BOQ Visa Debit Cards and/or BOQ Credit Cards added to Apple Pay will continue to receive all the security, benefits and rewards that you receive today with your physical card.
The cards within Apple Pay are digital versions of your physical cards. If you lose your original card and receive a replacement card, you will need to re-register your card again within your Apple Pay Wallet.
The cards in Apple Pay are digital versions of your physical cards. If you receive a renewal card to replace your expired card, then the replacement card will be automatically updated within your Apple Pay Wallet.
Yes. When you disable Apple Pay or remove a registered card, you are only suspending the digital card that has been assigned to your device. You can continue to use your physical card for transactions.
Apple Pay will work in all countries wherever contactless payments are accepted. We suggest you take your physical card as an alternative when travelling overseas.
Yes, you can load all your BOQ Debit Cards and Credit Cards to Apple Pay, along with any other eligible bank cards you might have.
Enjoy all the benefits of your BOQ Debit Card and Credit Card with Apple Pay on iPhone, Apple Watch, iPad, and Mac7. Using Apple Pay is simple, and it works with the devices you use every day. Your card information is secure because it isn’t stored on your device or shared when you pay. Paying in stores, apps, and on the web has never been easier, safer, or more private.
Samsung Pay2 is an easier, faster and secure way to pay, using your compatible Samsung device at point-of-sale terminals where you can swipe or tap your card.
How to add your card
Set up your BOQ Visa Debit Card and/or Credit Card today
Open the Samsung Pay app on your device.
Sign in to your Samsung account.
Set up your fingerprint for authentication.
Enter in the unique code sent to you via SMS.
Enter in your details following the instructions on screen.
How to pay with Samsung Pay
Pay with your BOQ Visa Debit Card and/or Credit Card today
Swipe up on your device.
Authorise securely with Iris Scan, Fingerprint or PIN Authentication.
Hover your phone over the card reader and ‘voila’. Payment is made.
Security at your fingertips
Samsung Pay doesn't transmit your card details during the transaction as it uses a unique Digital Card Number, plus it has the added security of password or fingerprint authentication every time you make a purchase.
FAQs
Still have some questions? Let’s see if we can answer them for you now.
Samsung Pay lets you use your compatible Samsung device to securely pay using your BOQ Visa Debit Card and/or BOQ Credit Card in-store and within applications.
Just like you do with your card today, simply tap your phone at a contactless terminal, for purchases under $200. For purchases over $200, an ATM PIN is required for additional security.
For terminals that don't have contactless technology (i.e. older terminals where you currently have to insert your card), tap your phone over the screen, choose 'credit' and enter your PIN on the terminal.
Samsung Pay offers a simple, secure and convenient alternative payment experience that doesn't require bringing and/or searching through your wallet or purse.
Ensure your Samsung device has been updated to Marshmallow 6.0 software.
If you are unsure whether you have this upgrade go to your device Settings > About Device > Download Updates Manually.
Once your Samsung device has been updated to Marshmallow 6.0, you will automatically have the Samsung Pay app loaded to your phone.
Samsung Pay requires you to sign in with a Samsung account. If you don't already have a Samsung account, you can sign up for free during the Samsung Pay setup process or at account.samsung.com. If you have any queries about your Samsung account, please contact Samsung on 1300 362 603.
Set up your Samsung Pay PIN, fingerprint or iris scan authentication – this will be used for all your Samsung Pay transactions.
If you choose to use fingerprint or iris authentication and have not already registered a fingerprint or iris authentication on your device, you will be asked to set this up first.
Samsung Pay will ask you to verify your fingerprint or iris scan. You will then be asked to create a Samsung Pay PIN.
Your Samsung Pay is now set up and you can add your BOQ Visa Debit Card and/or BOQ Credit Card.
Put your card on a flat surface. Your device will take a photo of your card in the frame on screen to read the card number. Alternatively, you can enter your card number manually.
Follow the instructions on screen to enter your details.
Read, understand and accept the Samsung Pay: BOQ Visa Debit Card and/or BOQ Visa Credit Card Terms and Conditions.
Select SMS or Call Bank option to verify your identity. If you select SMS, BOQ will send you an Online Activation Code (OAC) via SMS that you will need to enter to continue.
You will be asked to use your finger to enter your signature. Adding the signature will act like signing the back of your real card.
You can use Samsung Pay almost anywhere that you can currently swipe or tap your BOQ Visa Debit Card and/or BOQ Credit Card to pay. However, Samsung Pay will not work with card readers where it is necessary to insert your card into the reader.
You will need an active internet connection when setting up Samsung Pay/registering your card but you don’t need an internet connection to use Samsung Pay in stores. Your device uses Near Field Communications (NFC) or Magnetic Secure Transmission (MST) to communicate with the terminal. However, it is recommended that you periodically connect to the internet to ensure your Samsung Pay updates.
Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.
Select the card you want to pay with by swiping left or right.
Verify your fingerprint or iris scan (or alternatively enter your Samsung Pay PIN) and touch your phone to the contactless reader within approximately 20 seconds to complete the transaction.
Samsung Pay can be used almost everywhere around the globe. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make a payment. The same fees and charges that you would normally incur with your card will be applied when using Samsung Pay overseas.
You can register the same card on up to 4 Samsung devices. Please note, that if you register your card on more than one device, any SMS communications about your Samsung Pay account will be sent to the mobile phone that is registered with Virgin Money.
For enhanced security, your actual credit card number or debit card number will never be stored on the Samsung device. Following registration with Samsung Pay your card number will instead be replaced by a unique Digital Card Number each time you add a new card to your device. This Digital Card Number will then be transmitted to merchants in place of your actual card number for in-store purchases.
If your phone is lost or stolen, Samsung's Find My Mobile feature enables you to locate, lock and even wipe your device remotely.
Additionally, call the contact centre team on 1300 55 72 72 to delete your cards from Samsung Pay. Once the cards are deleted from Samsung Pay app, your phone can no longer be used to make transactions until cards are registered to Samsung Pay again. In the meantime, please use the physical card to make transactions.
Call our friendly contact centre team on 1300 55 72 72, a representative will block your lost card. Once this is processed, transactions will be declined on Samsung Pay until the replacement card is registered to Samsung Pay.
You can remove your BOQ Visa Debit Card and/or BOQ Credit Card from Samsung Pay by selecting the card and then clicking on 'MORE' in the upper right hand corner of the screen. This will bring up an option to 'Delete' the payment card which will remove it from Samsung Pay once you authenticate it either with your PIN, fingerprint or iris scan.
The card will still be visible in the wallet but the transactions will be declined. Once you have a new card, you will have to register your new card with Samsung Pay before you can start spending.
Note you have to manually delete the previous expired card by selecting the 'Delete Card' option.
You will be able to return merchandise that you purchased using Samsung Pay based on the stores return policy. If you return an item paid with Samsung Pay, the store may require you to tap, wave or swipe your phone on the payment terminal to complete the transaction.
Yes. The latest 10 successful and/or refunded transactions in the wallet will be displayed for each card. Select the card for which you want to see the transaction history and then scroll down to view the transaction history. If you would like to view more of your transaction history please log in to your BOQ app or Internet Banking.
You can suspend your card on Samsung Pay by calling our friendly contact centre Team on 1300 55 72 72. This team can also help you reactivate your card.
Google Pay3 is the fast, simple way to pay at millions of places – in stores, in apps, and in stores. It brings together everything you need at checkout and protects your payment info with multiple layers of security.
How to add your card
Add your BOQ Account card(s) to Google Pay today
Download the Google Pay App from Google Play or the App Store.
Select your Google Account to complete the sign-up.
Swipe over or tap on insights at the bottom of the screen.
Tap ‘Show all accounts’, ‘Add account’ and then ‘Add payment method’.
Snap a pic of your BOQ Card or enter the details manually.
How to pay with your card
Pay here. Pay there. Pay anywhere.
Google Pay is the fast, simple way to pay contactless and speed through checkout on sites and in apps. It helps you keep all your payment methods organised and protects your info with multiple layers of security.
Pay as quick as you click
Use Google Pay to check out even faster across your favourite apps and sites. Once you’ve added a card, you won’t need to enter your payment info again. Just choose Google Pay at checkout, confirm your purchase, and you’re all set.
FAQs
Still have some questions? Let’s see if we can answer them for you now.
Book a trip, catch a ride, and get tickets to that just-announced show with the simple press of a button. Just choose Google Pay at checkout then, confirm your purchase and you’re good to go.
Google Pay works at millions of places around the world, from retail stores to corner shops. Tap to pay anywhere contactless payments are accepted – just look for the contactless symbol. You can also pay with Google Pay in hundreds of your favourite apps and sites.
Google Pay protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructure to help keep your account safe. When you pay in stores, Google Pay doesn’t share your actual card number, so your information stays secure.
Google Pay requires that you set a screen lock and unlock for most purchases in stores. This screen lock helps prevent fraud if you lose your phone. On Android devices, you can also use Find My Device to lock and erase your phone remotely. Or you can call our friendly contact centre team on 1300 55 72 72.
Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. You should consider the Apple Pay Terms and Conditions before deciding if this product is appropriate for you.
Samsung Pay is a trademark of Samsung Electronics Co., Ltd. You should consider the Samsung Pay Terms and Conditions before deciding if this product is appropriate for you.
Google Pay is a trademark of Google LLC. You should consider the Google Pay Terms and Conditions before deciding if this product is appropriate for you.
This information has been prepared without taking account of your objectives, financial situation or needs. You should consider the appropriateness of the information before acting on it.
Conditions, Criteria and Fees Apply. You should obtain and consider the relevant Product Disclosure Statement (PDS), Financial Services Guide (FSG), terms and conditions and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it. Full terms and conditions are available online or at any Bank of Queensland branch.
