Branch Network
BOQ has a network of branches and mobile bankers across Australia.
Each and every one of them really gets to know our customers and recognises the things they need. It’s how we’ve been doing business since 1874.
Find your closest BOQ
branch
Our friendly and experienced bankers would be happy to welcome you to any of our BOQ branches.
You can find your closest branch via:
Our website
SMS
SMS your suburb name and state (e.g. Newstead QLD) or your four digit postcode to 0448 267 267
You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.
BOQ does not charge for the use of this service but mobile phone carriers may impose charges on their customers for sending or receiving an SMS.
Changes to our branch
network
Having helped Australians for over 150 years, we’ve learned how important it is to adapt to our customers' preferences. As more of our customers choose to bank digitally, we’re reviewing the number and location of our BOQ branches.
We are committed to supporting you through any changes to our branch locations that may affect the way you manage your banking. If we decide to close a branch where the next BOQ branch is greater than 20km away, we will prepare a Branch Closure Impact Assessment (BCIA) to help you understand how you can continue to manage your banking with us. You can access these documents below.
Other ways to bank with
BOQ
In addition to visiting our branches, you might like to consider the following options for managing your banking with BOQ:
myBOQ Banking app
Explore a seamless and engaging digital banking platform, packed with amazing features.
BOQ Internet and Mobile Banking
Enjoy day-to-day banking at the click of a mouse – or in the palm of your hand.
Bank@Post™
Make deposits and withdraw cash at over 3,400 Australia Post outlets across the country.
Customer Contact Centre
Ask our friendly customer service team for help with your banking questions.
ATM and EFTPOS
Make fee-free transactions at any BOQ ATM or take cash out via EFTPOS at participating stores.
Understanding digital banking
While many of our customers have already made the transition to digital banking, we understand others may need some help getting started.
You can visit any of our BOQ branches and our friendly bankers will be happy to get you set up and show you how to complete common transactions and enquiries using the myBOQ Banking app or BOQ Internet and Mobile Banking.
We’ve also put together some Frequently Asked Questions you might find helpful:
Accessible and inclusive
banking
We try to make banking accessible to everyone.
We offer additional support services for customers with disability or impairment, customers who live in remote communities, and customers who prefer to speak to us in a language other than English.
For customers looking for a low or no fee account, our myBOQ transaction and savings accounts have no monthly account keeping fees. Learn more below:
We’re here when you need us
Financial Difficulty Assistance
If you are having difficulty meeting your repayments, talk to us about how we can help.
Domestic and Family Violence Support
Reach out to us for confidential support with your banking needs.
Age Friendly Banking
Talk to us about how you can plan ahead to protect your money as you get older.
Report a Fraud or Scam
If you are concerned about a potential fraud or scam, contact us as soon as possible.