Internet Banking update

We’ve given BOQ Internet Banking a fresh new look with a modern, intuitive layout. You’ll still have access to the features you’re familiar with, in a new design that’s simpler and easier to use. 

 

Printing You used to print by clicking the printer icon, however, you can now print receipts, transaction listings and other documents from Internet Banking using the print feature unique to your device or browser. To export an excel file to print, you can also use ‘advanced search’ to organise your transaction listing, followed by the ‘export all’ option to save it as a preferred file format to print.
New menu and navigation We're making it easier to find what you need.
Clean and simple design Our new colour scheme and fonts are easier to read, and more accessible. 

Simpler delegated authority settings for business accounts 

 We’re making it easier to manage your business account. 
Updates apply to BOQ Mobile app You can access your Internet Banking on the go with the same new look. 
SMS banking services To better protect your account information and keep it secure, we’ll no longer send account balances and transaction history via SMS.

There’s no action for you to take. You’ll continue to access and log in to BOQ Internet Banking the same way you do today.

FAQs

We recently upgraded BOQ Classic Internet Banking with a new look and feel. We’ve heard your feedback, and have a few tips to help you navigate the features, tools and functions you’re familiar with.

  • How do I view my Credit Card balance?

    We’re aware some customers are unable to see their Credit Card’s current balance through internet banking. We’re sorry for any inconvenience caused, and assure you we’re working to resolve the issue as a priority. In the meantime, you can click ‘More Information’ while viewing your credit card to see the balance on your most recent statement, as well as the minimum payment amount and its due date.

  • How do I print?

    You can print receipts, transaction listings and other documents from Internet Banking using the print feature unique to your device or browser. 

    To export an excel file to print, you can also use ‘advanced search’ to organise your transaction listing, followed by the ‘export all’ option to save it as a preferred file format to print.

  • How do I get my Customer Access Number (CAN)?

    We’ve been getting in touch directly via email with details on how to log in. Please contact us if you require further support obtaining this information. 

  • How can I find the features I use most?

    For a list of help topics to help you navigate the new layout, visit the Online Banking Help and Support page on the BOQ website. 

Internet Banking key features

Balance and transaction history search & export

View account balances and search and export transaction history.

 

eStatements

View eStatements & manage statement preferences. Find out more.

Daily limits packages for external payments

Choose a daily limits package that suits your banking needs. You can also change your daily limit online.

BPAY payments and BPAY View®

Pay bills using BPAY and receive bills via Internet Banking with BPAY View.

 

Transfer money

Transfer between your accounts or to 3rd party Australian accounts.

International payments

Make payments to accounts held overseas or view the current exchange rates.

Extra security with the BOQ security token

Two factor authentication for external payments. Find out more.

Open or apply for selected accounts

Open new accounts or apply for selected products directly through Internet Banking.

Accessing Internet Banking on your phone

BOQ Internet Banking customers

If you have registered for Internet Banking, you can download BOQ Mobile using the below links:

  Apple / iOS Android
Phone
     

 

Apply for BOQ Internet Banking

Over the phone

Call our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia). Visit www.boq.com.au/contact-us for our operating hours.

In a branch

You can register for Internet Banking at any BOQ branch. Find your nearest branch and come and see us today.

Important information

Before you use Internet Banking or Mobile Banking, you must view and accept the Electronic Banking Terms and Conditions. You will be shown the Electronic Banking Terms and Conditions the first time you Log On to Internet Banking. You can also view them on the Terms and Conditions page at any time.

Customer who hold an Everyday Account, Future Saver, Smart Saver or Simple Saver account will not be able to access these via Internet Banking. Please download and use the myBOQ app to view these accounts. 

Need help with Internet Banking?

View Online Banking Help

Need help with Mobile Banking?

View Mobile Banking Help