Mobile Banking

FAQs

What is Mobile Banking?

Mobile Banking allows you to do your banking safely and conveniently on your mobile phone. You can view your account balances, look up transactions, pay your bills, transfer funds, check rates, and locate the nearest ATM or branch.

How do I register for Mobile Banking?

For information on how to apply for Mobile Banking.

Is there a BOQ App I can use on my phone?

BOQ Mobile is currently available in the App Store^SM for iPhone^®/iPod touch^®/iPad^®users, and on Google Play for Android^TM phone users.

What operating systems are supported?

The following operating systems are supported for the BOQ Mobile app:

• Android: 8.0 and above
• iOS: 14.0 and above

You can also access Mobile Banking via your mobile web browser by navigating to ib.boq.mobi.

What is the URL (address) for Mobile Banking?

You can use ib.boq.mobi to navigate directly to Mobile Banking.

How much does Mobile Banking cost?

There are no additional BOQ charges for using Mobile Banking other than the standard Internet Banking fees and charges which can be found in the guides to fees and charges on the Terms and Conditions page.

Please Note: Data charges may apply for accessing BOQ Mobile or Mobile Banking via your mobile browser. Please contact your mobile phone provider for more information. 

Why do I keep getting taken back to the sign in screen when I enter my sign in details?

If you are entering your sign in details and are being returned straight back to the sign in screen, please check that you have enabled cookies on your mobile device.

Can I be logged into Internet Banking and Mobile Banking at the same time?

No. You can only have one active Online Banking session in either Internet or Mobile Banking. 

What happens if I get locked out of Mobile Banking?

As with Internet Banking you can request a password reset by contacting the Customer Contact Centre on 1300 55 72 72.

Please Note: You will need to use Internet Banking to log on with the temporary password and create your new permanent password before you can sign into Mobile Banking.

I keep getting locked out of my account when I try and sign in on my mobile phone

As with Internet Banking your password is case sensitive - make sure you are entering your password with the correct case.

I get the error message “Please navigate via the links on the webpage”. What does this mean?

The error message you see is a prompt to navigate through Mobile Banking using the links within Mobile Banking and not to use the phone's navigation keys/actions. This has been designed as a safety measure to ensure data isn't resent or able to be accessed after a session has ended.