If you have forgotten your password:
If you forget your password or your password is suspended, you can request a new password via one of the following methods:
- If you are a Customer: You can reset your password online using our Self-Service Hub.
- If you are a Customer or Authoriser: Visit a BOQ branch and request a new password.
- If you are a Customer or Authoriser: Contact the Customer Contact Centre on 1300 55 72 72 and request a new password.
- If you are a Delegated User, you will need to contact the Customer, Authoriser or Delegated User who created your password.
Receiving your new Password:
In most cases, you will receive your new password immediately. If you request to receive your new password by mail, it will be mailed to you within seven business days. You should destroy any previously received letters containing a temporary password.
Once you have your new password, you can Log On and change your password at any time via the Other Services menu.
Reset your password
When you are selecting a Password, you need to adhere to the following restrictions:
- minimum of 8 and maximum of 20 characters long
- contain at least three numbers
- contain at least one upper case or one lower case alphabetic character (ie A-Z, a-z)
- special characters may be used if they are one of the following: @#$%&+=?
- not be a regular word contained in a dictionary (eg password, bank, etc)
- not be based on any number that could be linked to you by other persons such as your date of birth or any alphabetical code that is a recognisable part of your name
- new password cannot be the same as any password previously used.
Tips on choosing your password.
Your password is just like the PIN you use with your account access card. It should always remain confidential – never reveal it to anyone, even an employee of BOQ. Also, you should never write the password down anywhere.
Choose a password that you can easily remember, but make sure another person can't easily guess it. This means that you shouldn’t use your name, birthday, pet’s name, or any other word that could be related to you.
- Avoid choosing a password that contains words that can be found in a dictionary of any kind – this will make it harder for anyone to guess your password.
- Change your password regularly – once a month is ideal. After you’ve changed your password, use it again within a day or less, to help you remember the new password.
- When you select a new password, don’t choose one that is similar to your old password. For example, if you chose “tbm1976$” for your first password, it would not be a good idea to simply add ‘one’ to the number – e.g. “tbm1977$”. It is best to start over and choose new letters, numbers and special characters.
- Pick a short phrase or line from a song you can remember easily (i.e. three blind mice). Take the first letter of each word – 'three blind mice' or 'tbm'
- Choose a number you can easily remember. Make sure it isn’t your age, birthday, street or telephone number or any other number that could easily be guessed by someone else. For example, the date your first car was manufactured, let’s say 1976.
- Combine the letters and numbers – 'tbm1976'
- Add a special character that you can remember, say for example, a ‘$’ sign.
- The password you have created is 'tbm1976$', which is unlikely to ever be guessed by anyone.
