BOQ Group ready to support customers affected by Tropical Cyclone Alfred
6 March 2025
Bank of Queensland (BOQ) Group is on standby to provide Special Relief Assistance to customers affected by Tropical Cyclone Alfred in south-east Queensland and northern New South Wales.
BOQ Group Executive, Retail Banking, Greg Boyle said: “We are closely monitoring the developments of Tropical Cyclone Alfred.
“Our priority in the coming days will be to support communities, our customers and employees in affected areas.
“We are committed to ensuring our customers have access to the necessary assistance and encourage any customers affected by Cyclone Alfred to reach out for financial assistance if they need it.
“We have a dedicated and experienced hardship team ready to assist customers across all banking brands (BOQ, BOQ Specialist, BOQ Finance, ME Bank and Virgin Money).
“We offer a range of practical measures to support people through these difficult times, from deferring repayments to restructuring loans, to help you get back on your feet.
"Don't face this challenge on your own. We're ready to help, and the sooner you contact us, the quicker we can offer the support you need.”
If you are an existing customer and need assistance with financial hardship or insurance claims, please refer to the support pages for each BOQ Group banking brand:
Customers are encouraged to visit our websites for regular updates. Due to the weather conditions, you may find your local BOQ branch is closed or on reduced operating hours. Branches will open again as soon as it is safe to do so.
Customers should also stay alert and exercise extra caution regarding unexpected calls or messages that appear to be from reputable organisations such as banks, telecom companies, or government agencies. For more information on how to prevent fraud and scams visit boq.com.au/fraud-and-scams.
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For more information, please email mediarelations@boq.com.au
