System operational  Planned Maintenance   Important Information  Unplanned Outage
Platform Status  Information
myBOQ

12/12/25 1:00pm AEDT

We sincerely apologise for the ongoing impacts to outgoing payments including BPAY and bank-to-bank transfers.

Outbound payments and BPAY transactions, dated 9 December, 10 December, and 11 December have been completed and processed.

Outbound payments and BPAY transactions from today will be processed as usual. Thank you for your patience.

11/12/25 12:30pm AEDT

We’re continuing to experience delays with some outgoing payments, including BPAY and bank-to-bank transfers. Payments from 9 December have been processed and we’re now working on payments from 10 December. Our teams are working to resolve this as a priority.

Near real time payments (NPP/OSKO) remain available and are processed instantly, so you can continue to make payments under $5,000 or your daily limit without delay.

We apologise for the inconvenience and appreciate your patience. Your funds are safe and will be processed as soon as possible. For the latest updates, please check this page.

10/12/25 8:30am AEDT

We’re working through a technical issue affecting some outgoing payments, including BPAY payments processed on 9 December from myBOQ accounts. Our teams are working to resolve this as a priority. We apologise for the inconvenience and appreciate your patience. 

We can confirm your funds are safe and secure and your payment will be processed as soon as possible. 

We’ll keep this page updated with any additional information you need to know. 
Credit Cards

We’re working hard to bring your Credit Card functionality into the myBOQ app, but it’s taking a little longer than planned. You can now use the myBOQ app and new myBOQ Internet Banking to view your credit card, but some functions remain temporarily unavailable.  We’re sorry for any inconvenience, and appreciate your patience. 

We’ll keep this page updated with progress so you know what you can and can’t do. 

✔ You can log into the myBOQ app or access the new Internet Banking via our website homepage and see your Credit Card as a listed account, and view your account details. If you don’t have the myBOQ app yet, you can download it from the app store.  

✔ Your transaction history is available in Internet Banking, but we’re still working on getting a few things ironed out, including default date showing as today, and some transaction times that are displaying incorrectly.

✔ You must use BPAY to make Credit Card payments, even if you have other accounts linked to the same online banking profile. Instant transfers are not available. Please refer to your recent statement for the Biller details needed to complete a BPAY payment.

✖ Some Credit Card transactions are not yet available in the myBOQ app, however you can view your balance and available limit.

✖ We've identified an issue that may be preventing access to your Credit Card in the myBOQ app or Internet Banking. We’re working to fix this as a priority and appreciate your patience.

For more details on the Credit Card transition, including FAQs, click here
Q Rewards

QRewards Redemption: we're aware some customers were unable to redeem their QRewards points. This is now resolved. You can access and claim your QRewards points. 

Please note: QRewards are not accessible via Internet Banking, only via the mobile app.
BOQ Classic Mobile and Internet Banking  
myBOQ Mobile App  
myBOQ Internet Banking

Accessing myBOQ Internet Banking

We’ve just launched a new Internet Banking platform to support the myBOQ app. While most banking functions will be available through myBOQ Internet Banking, some tasks will still require the myBOQ app.

To get started:

  1. Go to the BOQ website and select the ‘Log On’ button in the top right-hand corner. 
  2. Select ‘Log On to Internet Banking’ 
  3. Select ‘myBOQ Log on’ 
  4. Enter your mobile number 
  5. If you are prompted to, enter your Log-in ID*  
  6. Receive and enter the verification code that’s sent to your mobile number 
  7. Enter your DOB and Postcode 
  8. Create and confirm your new password 
  9. Set your security questions

*If you need to use a Log-in ID, the field will automatically appear. You should have received this via email 23 November 2025. If you are prompted to use a Log-in ID and it was not emailed to you, please contact us on 1300 55 72 72 and select option 1

Log into myBOQ Internet Banking
Important Information
   
Stay Scam Aware

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. 

To protect yourself from scams:

  • Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem. 
  • Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ. 
  • Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking. 
  • If something seems suspicious, make contact by phone through a verified website to find out more. 

You can find more information and support for scam safety on our Fraud and Scam Assistance page.