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Easter Long Weekend – Payment Processing Times

With the Easter long weekend approaching, payments may take longer than usual to be processed. To avoid delays, you may wish to review and update the dates for any future‑dated or scheduled payments, to ensure they’re received on time.

Important information[br]Payments made after 5pm (AEST) on Thursday, 2 April will appear in the payee’s account on Wednesday, 8 April. If you have any questions, please visit your local BOQ branch or contact our Customer Contact Centre on 1300 55 72 72.

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Stay Scam Aware

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.

To protect yourself from scams:

  • Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
  • Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ.
  • Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking.
  • If something seems suspicious, make contact by phone through a verified website to find out more.

You can find more information and support for scam safety on our Fraud and Scam Assistance page.

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