System operational  Planned Maintenance   Important Information  Unplanned Outage
Platform Status  Information
BOQ Classic

11/02/26 2:50pm AEDT

BOQ Classic Visa Debit Card and Online Banking Issue

Earlier today, we experienced a technical issue affecting BOQ Classic Visa Debit Cards and some online banking payment services.

All card transactions and online banking payments are now processing in real time as normal. We thank you for your patience.

As we continue to process today’s activity, you may still notice:

  • A delay in seeing recent transactions appear in your transaction list
  • Payments or card transactions being declined, even when funds appear available, due to recent transactions not yet displaying
  • Foreign exchange payments remain unavailable

We’re sorry for the inconvenience caused and appreciate your understanding.

11/02/26 12:20pm AEDT

BOQ Classic Visa Debit Card and Payment Issue

We’re currently working through a technical issue affecting BOQ Classic Visa Debit Cards and Online Banking payment features (Pay Anyone, BPAY, transfers between accounts). Our technology teams are actively working to restore full services as quickly as possible, and we’re sorry for the inconvenience this may cause.

While the issue is ongoing, you may experience the following:

  • You should be able to make card payments, however reduced transaction limits may apply
  • Recent card transactions may not appear immediately in Internet or Mobile Banking
  • You may be unable to complete Pay Anyone, BPAY or transfers between your accounts using the BOQ mobile app and internet banking.
  • You may be unable to:
    • Activate a new BOQ Classic Visa Debit Card
    • Set or reset your card PIN
  • Foreign exchange transactions may also be impacted

We’ll continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.
BOQ Classic

09/02/2026 3:20pm AEDT

We’re continuing to work through a technical issue affecting some scheduled future-dated or recurring funds transfers and BPAY payments set to occur today from BOQ Classic accounts. Some payments scheduled for today may not have processed as expected.

Please check your recent transaction history to confirm whether today’s scheduled or recurring payment has gone through and whether funds were available at the time the payment attempted to process:

  • If the payment has not processed and funds were available, you can retry it using Pay Anyone or by re‑initiating your BPAY payment in Internet Banking or the Mobile App.
  • Scheduled payments will only retry automatically if there were insufficient funds at the time of the first processing attempt.
  • Cards, digital wallets and ATM withdrawals are available as normal.
  • Your funds remain safe and secure.

If you urgently need assistance, our friendly team is here to help on 1300 55 72 72, however wait times may be longer than usual.

We’ll keep this page updated with any additional information you need to know. 

09/02/2026 10:00am AEDT

We’re working through a technical issue affecting some outgoing payments from BOQ Classic accounts. Our teams are working to resolve this as a priority. We apologise for the inconvenience and appreciate your patience.  

While the issue is ongoing, you can continue to: 

  • Use your card or digital wallet to make payments in store or online  
  • Withdraw cash from ATMs 

We can confirm your funds are safe and secure and your payments will be processed correctly as soon as possible. 

We’ll keep this page updated with any additional information you need to know. 
BOQ Classic Mobile and Internet Banking

 
Q Rewards Please note: QRewards are not accessible via Internet Banking, only via the mobile app.
myBOQ Mobile App  
myBOQ Internet Banking

Accessing myBOQ Internet Banking

We’ve just launched a new Internet Banking platform to support the myBOQ app. While most banking functions will be available through myBOQ Internet Banking, some tasks will still require the myBOQ app.

To get started:

  1. Go to the BOQ website and select the ‘Log On’ button in the top right-hand corner. 
  2. Select ‘Log On to Internet Banking’ 
  3. Select ‘myBOQ Log on’ 
  4. Enter your mobile number 
  5. If you are prompted to, enter your Log-in ID*  
  6. Receive and enter the verification code that’s sent to your mobile number 
  7. Enter your DOB and Postcode 
  8. Create and confirm your new password 
  9. Set your security questions

*If you need to use a Log-in ID, the field will automatically appear. You should have received this via email 23 November 2025. If you are prompted to use a Log-in ID and it was not emailed to you, please contact us on 1300 55 72 72 and select option 1

Log into myBOQ Internet Banking
Important Information
   
Stay Scam Aware

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. 

To protect yourself from scams:

  • Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem. 
  • Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ. 
  • Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking. 
  • If something seems suspicious, make contact by phone through a verified website to find out more. 

You can find more information and support for scam safety on our Fraud and Scam Assistance page.