Get to know your new card

In August 2021, BOQ eftpos Debit Cards will be replaced with a new BOQ Visa Debit Card, which will give you access to more features and benefits. This new card can be used to shop online, in-store, over the phone and overseas. It also comes with access to Visa contactless functionality and the extra protection of Visa’s Zero Liability policy* which covers you for fraudulent or unauthorised transactions on your card. It’s important that you activate your new card once you receive it, as your old card will stop working from 31 March 2022.

This change is part of the important updates we are making to our technology and systems that aim to transform and simplify our customers’ banking experience and provide our customers with access to a wider range of benefits.

We will begin sending out new BOQ Visa Debit Cards from the end of August 2021. Please ensure your contact details, especially your mobile number, postal address and email address are up to date to make sure we’re sending your card to the correct address. You can update your details by calling 1300 55 72 72 or sending us a secure message via Internet Banking.

Yes. Your new BOQ Visa Debit Card will have a new card number, expiry date and CVV. 

No. Your new BOQ Visa Debit Card will still be linked to your existing account.

Your new BOQ Visa Debit Card will be replacing your existing eftpos card. We recommend that when you receive your new card, you activate and begin using it immediately and destroy your old eftpos card.

From 31 March 2022, your old BOQ eftpos card will no longer work.

Your cards will be coming at different times based on their card reissue date, however you will receive all replacement cards before 31 March 2022.

You can activate by calling 1300 99 57 10, or by visiting your local BOQ branch.

You will still be able to activate your new BOQ Visa Debit Card after 31 March 2022 by calling 1300 99 57 10, or by visiting your local BOQ branch. 

New Visa Debit cards were sent from August 2021. If you have not received your card, please call us on 1300 66 26 05.

If you are unable to use your card, please contact our local Customer Contact Centre team on 1300 66 26 05.

Yes. You can withdraw money on the card at any Automatic Teller Machine (ATM) and at any participating retailer that supports cash out at point of sale.

No. As it’s a debit card, you can only spend your own money. The card will be linked to your existing transaction account.

No. BOQ will no longer be issuing eftpos only cards.

Your new card comes with card controls, which will enable you to place a block on your card (if you suspect it has been lost or stolen). To enable these features, you will need to call 1300 55 72 72.

You can turn off contactless functionality on your new card by simply calling 1300 55 72 72.

Yes. You can arrange to have this blocked by simply calling 1300 52 72 72.

With your new look BOQ Visa Debit Card, you can control where your card can be accessed, including the ability to turn off:

• Cash out transactions
• ATM transactions
• Online transactions
• Point of sale transactions
• International transactions
• Phone orders
• Contactless transactions

By default, all adult entertainment and gambling transactions will be blocked on all BOQ Visa Debit Cards held by customers under the age of 18.  Customers will need to call us once they turn 18, if they wish to remove these controls. Additionally, the following categories of transactions can be optionally blocked: cryptocurrency, liquor/alcohol, online trading, professional services and store value cards. To block one or more of these categories, call us on 1300 55 72 72.