Yes, you can now send us forms and requests, quickly and securely through Internet Banking – Document Upload.
- Speedy Delivery – Faster delivery of documents
- Peace of Mind – Documents are received securely online
- Convenience – Submit your docs anytime
The following request types and documents are currently accepted in Document Upload:
Note: If you have a request type that is not shown in the table, the appropriate method to return is provided directly on the form
Request Type |
Documents Accepted |
---|
Transaction Dispute |
- Completed Dispute Request form
- All relevant supporting documents
|
Transaction / Payment Trace |
- Signed written request with trace request details
- All relevant supporting documents
|
Letter of Authority |
- Completed Letter of Authority form
- All relevant supporting documents
|
Collections |
Any document request by the Collections team |
Hardship |
Any document requested by the Hardship team |
Easipay Request |
- Completed Easipay Request form
- Signed by all relevant account holders.
|
Important: Do not upload personal identification documents such as a passport or driver’s licence
Your privacy is important to us. In order to maintain your privacy, please ensure that you only provide us with information and/or documentation that is necessary for us to process your request